Background: As patient satisfaction surveys become a routine part of physician performance evaluations, it is increasingly important to study the tools that are utilized to evaluate this performance. Little research has been performed to assess the metrics of these tools. Top box percentage is frequently used to report physician performance but the relationship of top [...]

Background: Rhode Island was hard hit by the COVID pandemic due to a particularly toxic combination of demographic factors. It is a densely populated state, with a large immigrant population. The populace is older, poorer, and less educated than the rest of New England. At Kent Hospital, in Warwick, Rhode Island, the first case in [...]

Background: Patient surveys are frequently utilized to assess patient satisfaction with physician performance. These surveys often impact provider evaluations and may even effect reimbursement and employment. Patient satisfaction surveys often have several questions designed to assess distinct aspects of physician performance. Institutions may select specific questions for their individual performance measures rather than all results. [...]

Background: Patients’ satisfaction has been shown to be associated with improved health outcomes and reduced health care utilization. The Center for Medicare Services (CMS) has linked patient satisfaction to financial incentives as part of the value-based purchasing program. Patient satisfaction in the inpatient setting is measured using the Hospital Consumer Assessment of Healthcare Providers and [...]

Background: The ongoing global COVID-19 pandemic has stressed patients, hospital systems, and society and, while treatment modalities are continuously evolving. A phase 3 clinical trial of monoclonal antibody infusion in appropriate patients with Casirivimab and Imbdevimab demonstrated a 70% reduction in hospitalization or all-cause death compared to placebo (ref 1). An emergency use authorization by [...]