Session Type
Meeting
Search Results for Patient Satisfaction
Hospital Medicine 2017, May 1-4, 2017; Las Vegas, Nev.
Background: We identified a number of quality, patient satisfaction, and staff satisfaction issues that all seemed to be linked to throughput challenges. We had trouble getting patients out of the hospital on discharge day, which set off a number of downstream effects including backups in the Intensive Care Unit (ICU) and Emergency Department (ED). These […]
Abstract Number: 65
Hospital Medicine 2017, May 1-4, 2017; Las Vegas, Nev.
Background: Studies have shown a direct relationship between patient satisfaction and patients following their physician’s recommendations which leads to favorable patient outcomes. While several physician and patient-specific characteristics have been found to be associated with patient satisfaction, the effect of patient’s spirituality on patient satisfaction with hospitalization has not been examined. Methods: Hospitalized patients older […]
Abstract Number: 208
Hospital Medicine 2017, May 1-4, 2017; Las Vegas, Nev.
Background: Patient complaints reflect their unmet expectations and are a valuable resource to understand key drivers of patient experience. It is unclear, however, how patient complaints can be used to improve service quality and guide improvement work Purpose: Our objective was to identify a strategy to decrease the number of patient complaints and enhance patient […]
Abstract Number: 285
Hospital Medicine 2017, May 1-4, 2017; Las Vegas, Nev.
Background: Earlier discharge time is an important satisfaction metric for patients, maximizes the utilization of hospital beds, and reduces waste and capacity issues in EDs /PACUs. Overall, early discharge represents high-value care and responsible stewardship of a scarce resource. Our healthcare system assessed the discrepancy between bed demand and bed needs, finding 25% of Tuesday […]
Abstract Number: 293
Hospital Medicine 2017, May 1-4, 2017; Las Vegas, Nev.
Background: Observation units were initially intended to function as a short stay unit for lower acuity patients with specific diagnoses, however this traditional model is currently evolving. Rising health care costs and changing health care policy have resulted in an increase utilization of the observation unit and an expansion of diagnostic criteria to include more […]