Background: As members of the patient experience committee, we aimed to identify areas of opportunity to improve the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores. By analyzing the data through the utilization of our analytics tool provided by the patient and customer experience department, we noticed trends in the regional demographics in [...]

Background: The benefits of recruiting health care professionals with lived experiences which reflect the patients they serve are well known. Ethnic and racial concordance between physicians and patients has been shown to improve care for marginalized patients as well as decrease the implicit biases of their fellow colleagues. Systemic racism’s impact on physician representation necessitates [...]