Background: The HCAHPS survey is used nationally by health systems as a standard to measure the patient experience and identify opportunities for improvement. Historically, process improvement initiatives based on the survey are implemented retroactively, attempting to prevent negative experiences for future patients. However, given the increasing complexity of patient care, proactively addressing the identified concerns [...]

Background: For hospitalists who are at the forefront of inpatient general medicine, clear communication is crucial to a successful provider-patient relationship and optimal care delivery. Uncertainty around provider roles and medical terminology can negatively impact patients’ experience and understanding of their care. Therefore, the aim of this study is to assess patients’ understanding of the [...]

Background: “Hospital at Home” (HaH) models of care have existed for over 20 years in the U.S. Recent demand for healthcare value, advances in relevant technologies, and the ongoing global pandemic have driven renewed attention to HaH models, including from the Center for Medicare and Medicaid Services (CMS), and have spawned several pilots within the [...]

Background: Tertiary hospitals and academic medical centers often operate near full capacity while smaller community hospitals have difficulty filling open beds. At our institution, a program was set up to transfer lower acuity patients needing admission from the emergency department of an academic medical center to a community partner hospital for direct admission. This and [...]

Background: Multiple previous studies have indicated that patient experience is linked to the interactions with caregivers in healthcare settings.These interactions impact a patient’s perception in areas like trust and service quality. These are also thought to be associated with improved patient compliance and thus clinical outcomes. Purpose: Managing Up is a process to help create [...]

Background: The HCAHPS survey is used nationally by health systems as a standard to measure the patient experience and identify opportunities for improvement. Historically, process improvement initiatives based on the survey are implemented retroactively, attempting to prevent negative experiences for future patients. However, given the increasing complexity of patient care, proactively addressing the identified concerns [...]

Background: To improve quality of care, it is essential to first assess factors that influence patient experience. This study investigated whether room type influences different aspects of patient experience at an academic medical center. Methods: Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from medicine patients across two hospitals from January 2018 [...]