Background: The HCAHPS survey is used nationally by health systems as a standard to measure the patient experience and identify opportunities for improvement. Historically, process improvement initiatives based on the survey are implemented retroactively, attempting to prevent negative experiences for future patients. However, given the increasing complexity of patient care, proactively addressing the identified concerns [...]

Background: As patient satisfaction surveys become a routine part of physician performance evaluations, it is increasingly important to study the tools that are utilized to evaluate this performance. Little research has been performed to assess the metrics of these tools. Top box percentage is frequently used to report physician performance but the relationship of top [...]

Background: Obesity increases the risk of severe illness, hospitalizations, and death from most acute illnesses – particularly infectious diseases. (1,2) African American communities have been greatly affected by the COVID-19 pandemic and are disproportionately impacted by the obesity epidemic in this country. (3, 4) However, little is known of their knowledge and attitudes related to [...]

Background: Over the last few decades, roles and specialties in medicine have proliferated, complicating inpatient care. Care teams can include multiple types of clinicians, whose roles and responsibilities may be unclear. This can impact how patients understand who is in charge and various aspects of their care. We sought to examine these questions:1. How well [...]

Background: Distrust of the healthcare system is longstanding in Black communities. This may especially threaten the health of the population when a highly contagious infection strikes. Perceptions, knowledge, and personal safety practices related to COVID-19 are unknown among hospitalized Black patients who distrust the healthcare system. Methods: Black patients hospitalized patients were surveyed between November [...]

Background: The Acute Care for Elders (ACE) unit is an evidence-based system of acute hospital care starting from admission, designed to maintain or achieve independence and avoid preventable adverse events for older adults. However, little is known about how many ACE units exist and the variety of ways hospitals have implemented this evidence-based clinical model. [...]

Background: Patient surveys are frequently utilized to assess patient satisfaction with physician performance. These surveys often impact provider evaluations and may even effect reimbursement and employment. Patient satisfaction surveys often have several questions designed to assess distinct aspects of physician performance. Institutions may select specific questions for their individual performance measures rather than all results. [...]

Background: Compassion, considered a cornerstone of quality healthcare by patients, families, clinicians, and policymakers, is believed to have wide-ranging benefits, including improving clinical outcomes, increasing patient satisfaction with services, and enhancing the quality of information gathered from patients. Compassion-filled interactions may also promote clinician wellbeing, decrease burnout, and improve mental health. Compassion is thought to [...]

Background: Hospitalist comanagement of surgical patients has become the standard of care for conditions such as hip fractures and has expanded widely to involve numerous surgical disciplines. While hospitalist comanagement has demonstrated improved patient outcomes, its impact on hospitalist satisfaction is unknown. The objective of this study was to evaluate the hospitalist experience and satisfaction [...]

Background: Patients hospitalized with COVID-19 are at risk for clinical deterioration after discharge. Because of this concern, hospitals established home monitoring programs during the pandemic. This study sought to describe these programs among a sample of US academic medical centers. Methods: We conducted a voluntary survey of hospital medicine leaders who participate in the Hospital [...]