Background: Patient experience is critical in the quality of care delivered in hospitals and is closely linked to better clinical outcomes and patient satisfaction. Hospitalized patients under the care of hospitalists often face challenges related to communication, understanding their plan of care, and feeling connected to their healthcare team. Enhancing patient experience in this setting [...]

Background: High hospital readmission rates have both clinical and financial consequences which are associated with worse healthcare outcomes for our patients and costly financial penalties for the hospital. The average cost of a readmission estimated to be at $15,200 and adds burden on hospital systems, resources, and cause further harm to our patients, leading to [...]

Background: Hospital discharge is a complex process for patients, caregivers, and providers. A robust understanding that the patient has regarding new diagnoses, medications, and appointments improves the capacity for self-care and post-discharge outcomes. The Team Discharge approach was successful at NYU Brooklyn Hospital and expanded to the Manhattan Campus Purpose: To improve the patient experience [...]