Background: With 81% of Americans having access to smartphones (1) and 58% using the internet for health related questions (2), there is a need for online resources to prepare patients and families for common experiences in the inpatient setting. The creation of Web based sites for patients and caregivers, such as TheHospitalizedPatient.com, attempts to fill […]

Background: In the quest to improve patient satisfaction scores, providers and health systems alike are frustrated with the inability to obtain real-time satisfaction data. Indeed, HCAHPS data lags by six months, and makes it exceedingly difficult to provide real-time feedback to physicians on their communication with patients. As a result, we developed a patient-centered audit […]

Case Presentation: A 60 year old female with past medical history of chronic migraines presents with chief complaint of nausea and vomiting, with associated headache and malaise. She reports recent emergency room visit two weeks prior at an outside hospital for a “cold” with stomach pain. She was told she had a urinary tract infection […]