Background: Physician communication scores within the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) directly impacts a hospitals STAR rating. Provider engagement is essential in improving clinical outcomes, quality of care and overall efficiency. There is a high rate of physician burnout and disengagement post pandemic. When physicians are disengaged the hospitals do not [...]

Background: The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey distributed by The Center for Medicare and Medicaid (CMS) services measures patient perceptions of hospital experience and impacts annual CMS reimbursement. This study focuses on the “Quiet at Night” variable, to identify the top box institutions and identify the key characteristics that enable [...]

Background: The Bronx has the highest rate of people living with HIV among New York City boroughs, with South Bronx zip codes exceeding the statewide average by over four times. Despite this, pre-exposure prophylaxis (PrEP) utilization in the Bronx significantly lags, with a PrEP-to-need ratio over nine times lower than Manhattan’s and four times lower [...]