Background: Mortality reviews are a cornerstone of patient safety and quality improvement efforts. Increasingly, electronic medical record and web-based tools are leveraged to identify gaps in quality of care through retrospective or real-time mortality reviews. However, studies have yet to compare results when utilizing both review methods in the same patient cohort. This study aims [...]

Background: Physician communication scores within the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) directly impacts a hospitals STAR rating. Provider engagement is essential in improving clinical outcomes, quality of care and overall efficiency. There is a high rate of physician burnout and disengagement post pandemic. When physicians are disengaged the hospitals do not [...]

Background: In the quest to improve patient satisfaction scores, providers and health systems alike are frustrated with the inability to obtain real-time satisfaction data. Indeed, HCAHPS data lags by six months, and makes it exceedingly difficult to provide real-time feedback to physicians on their communication with patients. As a result, we developed a patient-centered audit [...]

Background: Real-Time Prescription Benefit (RTPB) tools remain underutilized by hospitalists, partly due to concerns surrounding the tools’ availability and accuracy of the co-payment estimates provided. The RTPB tool’s functionality is contingent on the patient’s pharmacy benefit manager (PBM) identification and selection in the electronic health record (EHR). This study aims to investigate the availability of [...]