Background: Clinicians face an overwhelming volume of communication through various channels, including phone calls, text messages, emails, in-person interruptions, and secure messaging systems. This information overload is increasing[1] and poses significant challenges. Despite the availability of communication tools, failures in communication remain the leading cause of preventable medical errors [2]. Secure messaging systems, while essential, [...]

Background: Diagnostic errors (DEs), or the failure to accurately identify or provide timely explanations of a patient’s health problem, are a significant source of patient harm. DEs occur in up to 23% of adult inpatients who transfer to intensive care units (ICU) or die. Few studies have examined how clinician team composition impacts DE risk. [...]

Background: Hospital discharges can be complex for patients, and ensuring patient comprehension of their clinical records and discharge summaries is critical for improving health-related outcomes. However, studies suggest that 88% of discharge instructions are not readable to the population served. In our prior study we demonstrated that generative AI (AI) has the potential to transform [...]

Background: Clinicians face an overwhelming volume of communication through various channels, including phone calls, text messages, emails, in-person interruptions, and secure messaging systems. This information overload is increasing[1] and poses significant challenges. Despite the availability of communication tools, failures in communication remain the leading cause of preventable medical errors [2]. Secure messaging systems, while essential, [...]

Background: Diagnostic errors (DEs), or the failure to accurately identify or provide timely explanations of a patient’s health problem, are a significant source of patient harm. DEs occur in up to 23% of adult inpatients who transfer to intensive care units (ICU) or die. Few studies have examined how clinician team composition impacts DE risk. [...]

Background: Hospital discharges can be complex for patients, and ensuring patient comprehension of their clinical records and discharge summaries is critical for improving health-related outcomes. However, studies suggest that 88% of discharge instructions are not readable to the population served. In our prior study we demonstrated that generative AI (AI) has the potential to transform [...]

Background: Secure text messaging systems that allow for bidirectional communication between a sender and recipient, instead of relying on unidirectional alphanumeric text or numeric-only messages, have fundamentally changed inpatient communications. At our institution, all clinical team members utilize the same secure messaging platform (Voalte). We aimed to explore physician and nurse overall satisfaction with our [...]

Background: Caring for multiple patients with complex needs, especially those with behavioral and psychosocial challenges, can contribute to burnout and dissatisfaction in clinical work [1]. A recent internal survey of hospitalists within our division identified managing such patients as the primary barrier to sustainable clinical work. However, the definition of “complexity” varies between hospitalists and [...]

Background: Diagnostic errors (DE) are common in patients who die or go to the ICU and are caused by gaps in diagnostic processes. Few data describe whether this observation holds true among patients with sepsis, a disease that progresses quickly and requires a range of clinical information to diagnose correctly. The objective of our study [...]

Background: Patients’ names are pronounced incorrectly during medical encounters, but there is limited literature on the impact name pronunciation has on patient experience. At our quaternary care center, there is no system to communicate the pronunciation of a patient’s name. Our clinical experience on the cardiology service highlighted the negative effects of name mispronunciation on [...]