Background: As members of the patient experience committee, we aimed to identify areas of opportunity to improve the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores. By analyzing the data through the utilization of our analytics tool provided by the patient and customer experience department, we noticed trends in the regional demographics in [...]

Background: Increasingly, hospitalizations are becoming more complex and patients are frequently discharged from the hospital with new medical diagnoses, medications, and need for close follow up care (1,2). In 2009, the Health Information Technology for Economic and Clinical Health Act published meaningful use rules for using the Electronic Health Record (EHR), which included that the [...]

Background: Adverse events (AE) are common during care transitions (19-28%) in patients with multiple chronic conditions (MCC) and often lead to unanticipated healthcare resource utilization after discharge. While early indicators of these AEs include new and worsening symptoms, systematic monitoring of patient-reported symptoms is lacking. The 21st Century Cures Act mandates the healthcare industry to [...]