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Search Results for Experience
Abstract Number: 309
Hospital Medicine 2018; April 8-11; Orlando, Fla.
Background: Patients, particularly the elderly and those who have chronic illnesses, often experience adverse events when transitioning from the hospital to home. An estimated 20% of all discharged patients suffer a preventable adverse event (e.g., reaction to medication) within three weeks of discharge and 20% of Medicare patients are readmitted to the hospital within 30 […]
Abstract Number: 313
SHM Converge 2024
Background: Historically, there has been a significant disparity in the number of patient experience Press Ganey survey responses between English-speaking patients and those who speak other languages. In 2022, our organization observed a remarkably low inpatient Press Ganey survey response rate for the Spanish-speaking patient population, standing at 5.7%. Out of 2,303 surveys sent, only […]
Abstract Number: 315
Hospital Medicine 2019, March 24-27, National Harbor, Md.
Background: Patient experience is one of the key foundations of quality care. The Hospital Consumer Assessment of Healthcare Providers and Systems Survey (HCAHPS) is the standard measurement of patient experience, and higher scores have been linked to improved clinical outcomes and reduced readmissions. Few published interventions have improved HCAHPS scores in inpatient settings. Interventions utilizing […]
Abstract Number: 315
SHM Converge 2024
Background: Health systems nationwide are grappling with creating innovative strategies to enhance the patient experience. HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national survey that provides a standardized approach to valuing the patients’ perspective. Unfortunately, as HCAHPS data is delayed and challenging to link to individual patient interactions, physicians infrequently receive […]
Abstract Number: 322
Hospital Medicine 2019, March 24-27, National Harbor, Md.
Background: Although the intended purpose of the hospital gown is not to cause harm, it reinforces the role of being subordinate to the physician. Gowns put patients in a vulnerable position because they can be readily exposed all day. The identical, interchangeable patient gown reinforces the role of the lowly patient in the hospital hierarchy, […]
Abstract Number: 322
Hospital Medicine 2018; April 8-11; Orlando, Fla.
Background: High quality discharges improve patients’ health outcomes and experience and are a vital component of resident education. Our internal medicine residency program has had challenges in sustaining our efforts to improve discharge planning and in providing resident feedback on the process. Furthermore, despite access to “big data”, many residency programs struggle to find meaningful […]
Abstract Number: 327
Hospital Medicine 2018; April 8-11; Orlando, Fla.
Background: It is challenging for patients to navigate through complex healthcare systems after-hours. This leads to delays in patient care, patient/provider dissatisfaction, inappropriate resource utilization, readmissions, and higher healthcare costs. Prior to August 2015, non-medical staff at external call centers with invalidated standard work, poor work cell co-location, and inadequate active daily management addressed the […]
Abstract Number: 328
Hospital Medicine 2018; April 8-11; Orlando, Fla.
Background: Discharge from the hospital can be overwhelming for patients. Prior to May 2016, discharge phone calls were made by inpatient bedside nurses who seldom had the resources or time to resolve patient’s unmet needs. Patients/families were often referred to the outpatient clinics for assistance. Purpose: To provide seamless connectivity to patients after discharge from […]
Abstract Number: 334
Hospital Medicine 2019, March 24-27, National Harbor, Md.
Background: Telemetry utilization for a long time has been dependent on individual physician experiences, preference as there were no good randomized controlled trails or guidelines from any scientific organization. American Heart Association has released the guidelines for appropriate use of telemetry in Oct 2004. Even more than a decade of these guidelines been available there […]
Abstract Number: 337
SHM Converge 2023
Background: Design thinking is a framework for creative problem solving. When the design thinking process (often leveraged in fields outside of healthcare delivery) is applied, it leads to a human-centered path to innovation. The infusion of deep empathy, holistic examination, inclusive collaboration, and effective iteration fosters sustainable solutions for complex human concerns. In traditional problem-solving, […]