Background: Over the last few decades, roles and specialties in medicine have proliferated, complicating inpatient care. Care teams can include multiple types of clinicians, whose roles and responsibilities may be unclear. This can impact how patients understand who is in charge and various aspects of their care. We sought to examine these questions:1. How well [...]

Background: Deployment of Electronic Medical Records (EMR) consumes significant enterprise-wide resources. Hospitals may be reluctant to introduce further changes during the same year, including patient experience improvement initiatives. Deployment efforts may stretch clinical leaders who provide oversight on patient experience efforts. Lastly, EMR is noted to be a major source of provider burnout and deployment [...]

Background: In the quest to improve patient satisfaction scores, providers and health systems alike are frustrated with the inability to obtain real-time satisfaction data. Indeed, HCAHPS data lags by six months, and makes it exceedingly difficult to provide real-time feedback to physicians on their communication with patients. As a result, we developed a patient-centered audit [...]