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Search Results for Experience
Oral Presentations
Abstract Number: 12
SHM Converge 2024
Background: At all academic medical centers, nurses and resident physicians are two prominent front-line contributors to the care of patients. During a patient’s hospital stay, they receive communication regarding their diagnosis, test results, management, and plan of care from both the resident physicians and the nursing staff. Therefore, it is critical to have effective communication […]
Oral Presentations
Abstract Number: 12
SHM Converge 2024
Background: At all academic medical centers, nurses and resident physicians are two prominent front-line contributors to the care of patients. During a patient’s hospital stay, they receive communication regarding their diagnosis, test results, management, and plan of care from both the resident physicians and the nursing staff. Therefore, it is critical to have effective communication […]
Abstract Number: 27
SHM Converge 2024
Background: Patient experience (PEX) is associated with higher levels of adherence to recommended prevention and treatment processes, better clinical outcomes, improved patient safety within hospitals, and decreased inappropriate health care utilization. (1,2,3) Furthermore, overall patient satisfaction is associated with lower 30-day risk standardized hospital readmission rates after adjusting for clinical quality. (4) Our hospital medicine […]
Abstract Number: 59
SHM Converge 2024
Background: The medical rounds are the most essential process in care of the hospitalized patients. If the patients do not receive enough information about the round-time, they cannot arrange their personal time in the hospital. The object of this study is to investigate the effect of the real-time round notification using text messages on the […]
Abstract Number: 75
SHM Converge 2024
Background: With the widespread implementation of rapid response system aimed at improving patient outcomes, providers are expected to perform the early detection, manage clinically deteriorating patients, and communicate effectively with rapid response teams (RRTs). Prior literature has reported that users of RRT described uncomfortable interactions, reduced clinical autonomy, role ambiguity, and a desire for improved […]
Abstract Number: 95
SHM Converge 2024
Background: The patient-physician relationship is influenced by several factors including the environment of care. Given the increased use of telemedicine – catalyzed by the COVID-19 pandemic – understanding preferences for and comfort with telemedicine is important. This study aimed to explore patient preferences for various types of video visit background environments and their effects on […]
Abstract Number: 100
SHM Converge 2024
Background: Current studies continue to find high rates of reported burnout worldwide among healthcare workers, including attending physicians. However, many of the studies have been limited in assessing attending physician well-being across multiple sites and healthcare systems. Within our health enterprise, we have a diverse group of attending physicians, particularly those who rotate on the […]
Abstract Number: 276
SHM Converge 2024
Background: The after-visit-summary (AVS) is an essential tool used by providers to explain discharge instructions and ensure appropriate post discharge follow up. Studies have shown that post discharge follow up within 7 days is associated with substantially lower risk of readmission, an organizational priority for us (1). However, many patients were not following up within […]
Abstract Number: 313
SHM Converge 2024
Background: Historically, there has been a significant disparity in the number of patient experience Press Ganey survey responses between English-speaking patients and those who speak other languages. In 2022, our organization observed a remarkably low inpatient Press Ganey survey response rate for the Spanish-speaking patient population, standing at 5.7%. Out of 2,303 surveys sent, only […]
Abstract Number: 315
SHM Converge 2024
Background: Health systems nationwide are grappling with creating innovative strategies to enhance the patient experience. HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national survey that provides a standardized approach to valuing the patients’ perspective. Unfortunately, as HCAHPS data is delayed and challenging to link to individual patient interactions, physicians infrequently receive […]