Background: Patient experience (PEX) is associated with higher levels of adherence to recommended prevention and treatment processes, better clinical outcomes, improved patient safety within hospitals, and decreased inappropriate health care utilization. (1,2,3) Furthermore, overall patient satisfaction is associated with lower 30-day risk standardized hospital readmission rates after adjusting for clinical quality. (4) Our hospital medicine [...]

Background: Fewer than one in three patients can correctly name a physician on their inpatient care team. Despite the fact, factors associated with correctly naming a physician have not been adequately explored. This study evaluates whether physician behaviors and patient characteristics are associated with a patient’s ability to correctly name their hospitalist physician. Methods: We [...]

Background: Patient satisfaction surveys have taken increased importance over the last years, and data is increasingly used to rate and compare hospitals. Studies that analyzed the association between patient satisfaction and reviews with quality outcomes and hospital ratings have yielded conflicting results. We sought to analyze how HCAPS ratings and internet reviews correlated with hospital [...]

Background: Many U.S. emergency departments (EDs) and hospitals experience critical overcrowding and capacity challenges which has been exacerbated by the COVID-19 pandemic.(1) ED boarding has been associated with a range of adverse outcomes, and pre-pandemic data suggests that racial minority patients may be disproportionately impacted.(2-4) We aim to identify the effects of patient race and [...]

Background: Patient-centered care has recently attained the spotlight in the healthcare delivery model. An essential aspect of it depends on the patient’s perception of the care the healthcare team provides, and it’s a challenge for the healthcare community to provide a high-level patient care experience. Methods: This is a prospective study conducted in a Medicine [...]

Background: Effective doctor-patient communication is crucial for the exchange of important information. Improved communication can positively influence patient satisfaction, adherence and ultimately can lead to improvement in health outcomes.Patient satisfaction scores in the inpatient setting are elicited using the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. Effective communication between a physician and [...]

Background: Bedside procedures are safe, cost effective, and efficient when performed by trained hospitalist physicians, unfortunately it is a skill that has been lost over the years when not practiced after residency. Interventional radiologists (IR) perform the bulk of these procedures in many different hospitals, but this can lead to delay in patient care, increased [...]