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Meeting
Search Results for Patient Satisfaction
Abstract Number: 198
Hospital Medicine 2016, March 6-9, San Diego, Calif.
Background: The need to improve patient satisfaction (or patient experience) is increasing dramatically. Patient satisfaction is not only a direct indicator of quality of care but it is also an important component of pay for performance metrics. We started a standardized process of admitting patients by developing dedicated admission teams called Patient Centered Admission Teams […]
Abstract Number: 208
Hospital Medicine 2017, May 1-4, 2017; Las Vegas, Nev.
Background: Patient complaints reflect their unmet expectations and are a valuable resource to understand key drivers of patient experience. It is unclear, however, how patient complaints can be used to improve service quality and guide improvement work Purpose: Our objective was to identify a strategy to decrease the number of patient complaints and enhance patient […]
Abstract Number: 220
Hospital Medicine 2018; April 8-11; Orlando, Fla.
Background: The hospital discharge is one of the most important aspects of a patient’s hospitalization, yet in residency training, this process often goes overlooked. Most residents are never properly taught how to effectively discharge a hospitalized patient. As a sequelae, patients often lack understanding about their hospitalization, treatment(s), and follow up plans. This uncertainty can […]
Abstract Number: 231
SHM Converge 2024
Background: Many U.S. emergency departments (EDs) and hospitals experience critical overcrowding and capacity challenges which has been exacerbated by the COVID-19 pandemic.(1) ED boarding has been associated with a range of adverse outcomes, and pre-pandemic data suggests that racial minority patients may be disproportionately impacted.(2-4) We aim to identify the effects of patient race and […]
Abstract Number: 237
Hospital Medicine 2020, Virtual Competition
Background: Patients are frequently ordered to fast while hospitalized. Though these “nil per os” (NPO) orders are often placed for sound clinical reasons (e.g. small bowel obstruction), they are also frequently placed in preparation for imaging studies or procedures to reduce the theoretical risk of aspiration. There is often a great deal of confusion among […]
Abstract Number: 247
SHM Converge 2024
Background: Patient-centered care has recently attained the spotlight in the healthcare delivery model. An essential aspect of it depends on the patient’s perception of the care the healthcare team provides, and it’s a challenge for the healthcare community to provide a high-level patient care experience. Methods: This is a prospective study conducted in a Medicine […]
Abstract Number: 257
Hospital Medicine 2016, March 6-9, San Diego, Calif.
Background: The overall national patient satisfaction scores have improved since the HCAHPS reporting began. However, it is unknown whether the improvement trends are different between teaching and non-teaching hospitals. Therefore, our objective was to compare long-term changes in patient satisfaction between teaching and non-teaching hospitals. Methods: We used three datasets; HCAHPS data (2008 […]
Abstract Number: 268
Hospital Medicine 2019, March 24-27, National Harbor, Md.
Background: Discharge from an in-patient hospital stay is a critical opportunity to teach patients about their medications. Communication about medications and appropriate transition of care are two domains of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey via which patients evaluate hospitals. Communication about new medications and side effects is one of […]
Abstract Number: 270
Hospital Medicine 2018; April 8-11; Orlando, Fla.
Background: Hospitals are compelled by a variety of factors to optimize patient satisfaction. Pain management has been identified as an important determinant of overall inpatient satisfaction. However, effective pain management may be more challenging in the current climate of more cautious opioid use. Purpose: The 32-item Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) […]
Abstract Number: 273
Hospital Medicine 2018; April 8-11; Orlando, Fla.
Background: Opiates, frequently used to provide analgesia, are associated with post-analgesia related tolerance effects such as hyperalgesia and hyperkatifeia, which lead to worsening of the pain experience. Patients can subsequently experience dissatisfaction with their care and seek further opiate use as a solution, worsening their experience further. Due to pharmacologic and healthcare-associated operational factors, the […]