Background: Patient portal use has been associated with improved patient experience, safety, and health outcomes.1,2 To keep patients better connected to their providers, our institution aimed to expand MyChart utilization. We piloted a standard operating procedure (SOP) to enhance MyChart education and uptake among those admitted to an inpatient general medicine unit. Purpose: Our intervention [...]

Background: Substantial portions of hospitalized patients in the United States do not understand their plan of care. Hospitalized patients’ knowledge of their plan of care affects their ability to provide truly informed consent and assent to inpatient treatment, and to assume their medical care after discharge. There is a need for further study of the [...]

Background: Hospital readmissions among HIV positive patients are high, and reducing 30-day readmissions is a priority of health systems and payers. Improved communication in the hospital may help decrease readmissions. Our objective was to determine the association between satisfaction with provider communication and 30-day readmissions among HIV positive patients. Methods: We performed a cross-sectional analysis [...]

Background: Effective communication between health-care providers, patients and their families is a key aspect of the discussion surrounding a patient’s goals of care.  One crucial part of this process is reaching a shared understanding of how the patient views their own quality of life.   The objective of this study was to characterize factors patients and [...]

Background: On the 2016 ACGME survey, our Internal Medicine residents indicated that our service vs. education rating was at 47% compared to the national average of 69%. Purpose: To decrease resident physician workload to improve our education on inpatient wards, decrease the amount of non-physician level tasks to improve efficiency and to improve patient communication. [...]

Background: Electronic messages represent a growing proportion of inter-professional team communication in the inpatient setting. Poor communication hinders team collaboration, increases patient readmissions, and may facilitate burnout. Descriptions of inter-provider communications have largely utilized survey data in specialized settings at a single time-point. We sought to characterize in-patient hospital-wide inter-provider communication patterns over a year. [...]

Background: The use of whiteboards in the inpatient setting has become increasingly prevalent as a potentially effective tool for prevention of communication failures and improved multidisciplinary care. Provider and nursing surveys indicate that this tool is useful when utilized, however the true impact on patient satisfaction outcomes remains unclear. Moreover, little is known about the [...]

Background: Understanding communication between providers and patients is key to providing patient-centered care. We sought to determine if patient’s perception of time spent by physician at bedside is associated with patient satisfaction with physician communication. Methods: We conducted a cross-sectional survey of patients admitted to the hospital medicine service. The survey included questions about patient’s [...]

Background: Over the last few decades, roles and specialties in medicine have proliferated, complicating inpatient care. Care teams can include multiple types of clinicians, whose roles and responsibilities may be unclear. This can impact how patients understand who is in charge and various aspects of their care. We sought to examine these questions:1. How well [...]

Background: Inpatient bedside whiteboards enhance patient-provider communication and satisfaction with care, but little is known about patients’ perspectives on the whiteboards. Our objectives were to understand patients’ views on the usability and design/content of these boards; and assess nursing views on current practice of whiteboard utilization, including barriers and suggestions to optimal use. Methods: We [...]