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Meeting
Search Results for Satisfaction
Abstract Number: 176
Hospital Medicine 2016, March 6-9, San Diego, Calif.
Background: To address safety risks with transitions from hospital to home, the IMPACT collaborative designed, tested and implemented the Pediatric Patient Centered Care Transition (PACT) Bundle. The bundle element “perfect” handoff (timely and complete) aimed to improve hospitalist handoff to outpatient providers at hospital discharge.Our objective was to assess outpatient medical provider’s perceptions of hospitalists’ handoff […]
Abstract Number: 187
SHM Converge 2021
Background: Healthcare provider burnout includes emotional exhaustion, depersonalization, and diminished sense of personal accomplishment. No recent study assesses burnout among academic hospital medicine (HM) physicians. A 2011 study of hospitalists at 20 academic medical centers noted burnout near 25%. Few studies assess burnout among Advanced Practice Providers (APPs) which include Physician Assistants and Nurse Practitioners, […]
Abstract Number: 198
Hospital Medicine 2016, March 6-9, San Diego, Calif.
Background: The need to improve patient satisfaction (or patient experience) is increasing dramatically. Patient satisfaction is not only a direct indicator of quality of care but it is also an important component of pay for performance metrics. We started a standardized process of admitting patients by developing dedicated admission teams called Patient Centered Admission Teams […]
Abstract Number: 208
Hospital Medicine 2017, May 1-4, 2017; Las Vegas, Nev.
Background: Patient complaints reflect their unmet expectations and are a valuable resource to understand key drivers of patient experience. It is unclear, however, how patient complaints can be used to improve service quality and guide improvement work Purpose: Our objective was to identify a strategy to decrease the number of patient complaints and enhance patient […]
Abstract Number: 220
Hospital Medicine 2018; April 8-11; Orlando, Fla.
Background: The hospital discharge is one of the most important aspects of a patient’s hospitalization, yet in residency training, this process often goes overlooked. Most residents are never properly taught how to effectively discharge a hospitalized patient. As a sequelae, patients often lack understanding about their hospitalization, treatment(s), and follow up plans. This uncertainty can […]
Abstract Number: 223
Hospital Medicine 2018; April 8-11; Orlando, Fla.
Background: Since the advent of Electronic Health Record(EHR) and subsequent workload of clinical documentation, Hospital Medicine physicians are finding themselves spending more time in front of the computer and less with their patients. The implementation of EHR was intended to help physicians improve productivity and quality, however, data shows we are spending up to 25% […]
Abstract Number: 231
SHM Converge 2024
Background: Many U.S. emergency departments (EDs) and hospitals experience critical overcrowding and capacity challenges which has been exacerbated by the COVID-19 pandemic.(1) ED boarding has been associated with a range of adverse outcomes, and pre-pandemic data suggests that racial minority patients may be disproportionately impacted.(2-4) We aim to identify the effects of patient race and […]
Abstract Number: 237
Hospital Medicine 2020, Virtual Competition
Background: Patients are frequently ordered to fast while hospitalized. Though these “nil per os” (NPO) orders are often placed for sound clinical reasons (e.g. small bowel obstruction), they are also frequently placed in preparation for imaging studies or procedures to reduce the theoretical risk of aspiration. There is often a great deal of confusion among […]
Abstract Number: 238
Hospital Medicine 2016, March 6-9, San Diego, Calif.
Background: Hospitals across the country struggle with improving patient experience and there is limited data on factors that drive positive or negative scores on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAPHS) survey. We sought to better understand which predictors may lead to a top box score. Methods: Administrative and clinical data were […]
Abstract Number: 247
SHM Converge 2024
Background: Patient-centered care has recently attained the spotlight in the healthcare delivery model. An essential aspect of it depends on the patient’s perception of the care the healthcare team provides, and it’s a challenge for the healthcare community to provide a high-level patient care experience. Methods: This is a prospective study conducted in a Medicine […]