Background: At all academic medical centers, nurses and resident physicians are two prominent front-line contributors to the care of patients. During a patient’s hospital stay, they receive communication regarding their diagnosis, test results, management, and plan of care from both the resident physicians and the nursing staff. Therefore, it is critical to have effective communication [...]

Background: At all academic medical centers, nurses and resident physicians are two prominent front-line contributors to the care of patients. During a patient’s hospital stay, they receive communication regarding their diagnosis, test results, management, and plan of care from both the resident physicians and the nursing staff. Therefore, it is critical to have effective communication [...]

Background: Patient experience (PEX) is associated with higher levels of adherence to recommended prevention and treatment processes, better clinical outcomes, improved patient safety within hospitals, and decreased inappropriate health care utilization. (1,2,3) Furthermore, overall patient satisfaction is associated with lower 30-day risk standardized hospital readmission rates after adjusting for clinical quality. (4) Our hospital medicine [...]

Background: The medical rounds are the most essential process in care of the hospitalized patients. If the patients do not receive enough information about the round-time, they cannot arrange their personal time in the hospital. The object of this study is to investigate the effect of the real-time round notification using text messages on the [...]

Background: The patient-physician relationship is influenced by several factors including the environment of care. Given the increased use of telemedicine – catalyzed by the COVID-19 pandemic – understanding preferences for and comfort with telemedicine is important. This study aimed to explore patient preferences for various types of video visit background environments and their effects on [...]

Background: Historically, there has been a significant disparity in the number of patient experience Press Ganey survey responses between English-speaking patients and those who speak other languages. In 2022, our organization observed a remarkably low inpatient Press Ganey survey response rate for the Spanish-speaking patient population, standing at 5.7%. Out of 2,303 surveys sent, only [...]

Background: Health systems nationwide are grappling with creating innovative strategies to enhance the patient experience. HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national survey that provides a standardized approach to valuing the patients’ perspective. Unfortunately, as HCAHPS data is delayed and challenging to link to individual patient interactions, physicians infrequently receive [...]

Background: Although hospitals and hospitalists often engage in work to improve patient care and quality, rarely does such work directly seek engagement from patients and communities. Even when direct to patient surveys are distributed, historically marginalized populations are often underrepresented. Understanding how to authentically engage with communities is integral to improving patient experience and ensuring [...]

Background: Patient experience (PEX) is not only a metric guiding a hospital’s performance-based compensation-system and STAR rating, but also a very important indicator of personalized care and hospital staff’s relationship with patients. Challenges in the post- COVID healthcare climate (increased staff burnout, disengagement, financial strains on patients and health systems) have been affecting overall PEX. [...]

Background: Hospital discharge is a complex process for patients, caregivers, and providers. A patients’ understanding of new diagnoses, medications, and appointments improves the capacity for self-care and post-discharge outcomes. A new “Team Discharge” initiative was piloted to improve patients’ understanding of the discharge plan through patient-centeredness and interdisciplinary communication during the critical transition from hospital [...]