Background: We identified a number of quality, patient satisfaction, and staff satisfaction issues that all seemed to be linked to throughput challenges. We had trouble getting patients out of the hospital on discharge day, which set off a number of downstream effects including backups in the Intensive Care Unit (ICU) and Emergency Department (ED). These [...]

Background: With access to big data in medicine, it is becoming increasingly necessary to use tools to automate the pooling of data into relevant thematic structures. Topic modeling is most often used to uncover these thematic structures in large sets of textual data. Latent Dirichlet allocation (LDA) is one such algorithm-based topic model that has [...]

Background: Patient experience (PEX) is associated with higher levels of adherence to recommended prevention and treatment processes, better clinical outcomes, improved patient safety within hospitals, and decreased inappropriate health care utilization. (1,2,3) Furthermore, overall patient satisfaction is associated with lower 30-day risk standardized hospital readmission rates after adjusting for clinical quality. (4) Our hospital medicine [...]

Background: Centers for Medicare & Medicaid Services (CMS) recommends against the use of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) for determining patient satisfaction with physicians, however, hospital administrators often use HCAHPS scores as one metric for determining physician incentives. Such use of HCAHPS likely results from its easy availability and lack of [...]

Background: Studies have reported an association of physician burnout with lower patient satisfaction and poor quality of health care. Hospitalists play a large role in inpatient care, however, to the best of our knowledge only one study has examined the association of hospitalist burnout on patient satisfaction but found no significant association. Therefore, the objective [...]

Background: Sitting at the bedside improves patients’ perception of their interactions with their physicians. Despite these data, prior work shows that medicine interns sit during only 9% of observed physician-patient interactions. We aimed to assess perceived importance of and barriers to sitting at the bedside among a group of internal medicine residents. These results have [...]

Background: Our institution is a Level 1 regional trauma center with a large inpatient volume. A large percentage of these patients are elderly, with the traumatic events occurring as sequelae of their age, debility or medical complications. Last year, we developed a Trauma/Acute Care Surgery Hospitalist Co-Management program, due to, in large part, the increasing [...]

Background: Understanding communication between providers and patients is key to providing patient-centered care. We sought to determine if patient’s perception of time spent by physician at bedside is associated with patient satisfaction with physician communication. Methods: We conducted a cross-sectional survey of patients admitted to the hospital medicine service. The survey included questions about patient’s [...]

Background: Physicians and nurses often overestimate patients’ understanding of their illness, medications, treatments, and care plans. Fragmented discussions can lead to inconsistent conveyance of key information to patients and their caregivers. Multidisciplinary bedside rounds are an essential opportunity to facilitate patient-centered care. Our medical-surgical units did not have a standardized approach to ensuring consistent, clear [...]

Background: In an academic center, a physician team may be comprised of medical students, interns, residents, fellows and an attending. Patients encounter multiple members from the same physician team and this often leads to confusion in regards to their individual care. It is evident that this leads to patient confusion and misunderstandings can ensue. A [...]