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Search Results for patient experience
Abstract Number: 250
Hospital Medicine 2020, Virtual Competition
Background: Patients feel “uncomfortable, vulnerable, and exposed” in their gowns while providers are distressed at seeing and caring for their fellow human beings clad in sub-human “threadbare,” “ugly” garments. The purpose of this study was to create a patient gown based on design suggestions by patients and providers (physicians and nurses) and to refine the […]
Abstract Number: 292
Hospital Medicine 2018; April 8-11; Orlando, Fla.
Background: Point of care ultrasound (POCUS) has become an integral part of the physical examination and a valuable diagnostic tool. POCUS is unique among medical technologies in that it requires physical co-location of the provider and patient. Previous studies have shown the value of shared decision-making between patients and providers requiring a mutual understanding of […]
Abstract Number: 292
SHM Converge 2023
Background: As members of the patient experience committee, we aimed to identify areas of opportunity to improve the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores. By analyzing the data through the utilization of our analytics tool provided by the patient and customer experience department, we noticed trends in the regional demographics in […]
Abstract Number: 302
Hospital Medicine 2018; April 8-11; Orlando, Fla.
Background: Deployment of Electronic Medical Records (EMR) consumes significant enterprise-wide resources. Hospitals may be reluctant to introduce further changes during the same year, including patient experience improvement initiatives. Deployment efforts may stretch clinical leaders who provide oversight on patient experience efforts. Lastly, EMR is noted to be a major source of provider burnout and deployment […]
Abstract Number: 304
SHM Converge 2023
Background: A patient’s inpatient experience often correlates with patient satisfaction scores. These scores are measured via the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, which collects data on patient satisfaction and perception of their hospital experience using three questions.As a tertiary academic care center, we have seen a decline in the “Medicine […]
Abstract Number: 309
Hospital Medicine 2018; April 8-11; Orlando, Fla.
Background: Patients, particularly the elderly and those who have chronic illnesses, often experience adverse events when transitioning from the hospital to home. An estimated 20% of all discharged patients suffer a preventable adverse event (e.g., reaction to medication) within three weeks of discharge and 20% of Medicare patients are readmitted to the hospital within 30 […]
Abstract Number: 313
SHM Converge 2024
Background: Historically, there has been a significant disparity in the number of patient experience Press Ganey survey responses between English-speaking patients and those who speak other languages. In 2022, our organization observed a remarkably low inpatient Press Ganey survey response rate for the Spanish-speaking patient population, standing at 5.7%. Out of 2,303 surveys sent, only […]
Abstract Number: 315
Hospital Medicine 2019, March 24-27, National Harbor, Md.
Background: Patient experience is one of the key foundations of quality care. The Hospital Consumer Assessment of Healthcare Providers and Systems Survey (HCAHPS) is the standard measurement of patient experience, and higher scores have been linked to improved clinical outcomes and reduced readmissions. Few published interventions have improved HCAHPS scores in inpatient settings. Interventions utilizing […]
Abstract Number: 315
SHM Converge 2024
Background: Health systems nationwide are grappling with creating innovative strategies to enhance the patient experience. HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national survey that provides a standardized approach to valuing the patients’ perspective. Unfortunately, as HCAHPS data is delayed and challenging to link to individual patient interactions, physicians infrequently receive […]
Abstract Number: 322
Hospital Medicine 2019, March 24-27, National Harbor, Md.
Background: Although the intended purpose of the hospital gown is not to cause harm, it reinforces the role of being subordinate to the physician. Gowns put patients in a vulnerable position because they can be readily exposed all day. The identical, interchangeable patient gown reinforces the role of the lowly patient in the hospital hierarchy, […]